What I dig about January is that most of my clients have new budget to play with. This usually plays in my favor, and proved to do so again this week when a couple of contracts made their way to my desk. What freaks me out about January is that it is a time to make changes, and change hit with a boom at my job. I’m no longer reporting to The Silver Fox, as he’ll be reprising a former role he carried with great success in the company. Instead, I’ll be reporting to an EVP, which is both exhilarating and scary as hell. A lot of other changes went down but most of them don’t affect my job. Still, I think it kept a few of us on our toes all week.
Then, the world stopped one cold morning when I couldn’t get my cell phone to function. I contacted T-Mobile and tried a little troubleshooting but didn’t get far. At lunch, I stopped in their IDS store, where they stuck me on the phone with support again to no avail. The main concern I had was data loss, since I had been too stupid to back up my contacts. When I got back to my desk, I tried to plug my phone into my laptop to pull the data into Outlook. I didn’t see anything happening and feared the worst. Upon checking later, I realized that it had worked, only the data was organized funny so I didn’t see it (duh, I know…this is my first Windows phone, so I’m on a learning curve here). That evening, I called T-Mobile back, we tried more troubleshooting and they determined that my phone is bah-roken. I’ve only had this phone since April, so it’s under warranty and they agreed to replace it for the cost of shipping. However, I’d have to wait 7 business days to get the new phone from the manufacturer…if I was lucky, they might have a loaner phone at a T-Mobile store.
I’d actually had problems with this phone for about the last 4 months. The battery petered out far too quickly, so I had to turn off all of my notification alerts to get it through the day. Then, just for fun, the phone would lock up on a weekly basis and not function until I removed the battery and forced a reboot. On top of that, I found the phone wouldn’t sync wirelessly 50% of the time because it couldn’t establish a connection. *sigh* Adam’s had great luck with his Blackberry, so I decided I’d get one of those instead of replacing the Shadow. I called T-Mobile back and they quoted me $369.99 for the Blackberry Sunset. Cell phone providers charge an arm and a leg for phones UNLESS you’re a brand new customer. Just because they can. Just because brand new customers are more valuable to them as new revenue. Believe me, I understand it as a salesperson, but I don’t have to like it.
At Adam’s behest, I called the Cancellation Department. I complained that I’ve only been a customer since April, my phone was already outta commission and I was about to pay $20 for shipping a replacement that could give me the same problems (since they no longer carry it in their store, I was a bit wary). In the meantime, my options are to have no cell phone for up to a week and a half or track down a loaner at one of their stores myself. Not great options. I further explained that I could cancel my account with T-Mobile, pay a $200 cancellation fee, sign up with Verizon, pay $99 for the Blackberry Sunset, have a working phone immediately and still only have spent $300…as opposed to the $369.99 they wanted to charge me for the Sunset, which they could send to my house in 3-4 days. It made no sense. One thing I’ll say about T-Mobile is that they have great service – everyone I dealt with was extra friendly and apologetic. I was equally cordial because I’m a big believer in the “You catch more bees with honey” notion. Here’s how it panned out: I’m getting the Blackberry Sunset for $70, shipped to my house in 2 days for free. I’m expecting it to arrive today.
During all this mess with the phone, my sister Audra was trying to call me from United Hospital. She’d taken the wrong type of insulin by accident (long-acting instead of short-acting) and created major havoc in her digestive system. I worked late that day, and she didn’t have my work number. She eventually reached me at home to tell me what was going on. I felt awful that I’d not been there for her right away. Gotta be honest, I hate United. I was treated horribly there once in 2001 and will never go back. Audra’s been there many times for diabetes-related issues and they’ve proven time and again that they are inattentive to patients. Case in point this week: they were treating Audra for the digestive stuff but ignored measuring her blood sugar. Her count went below 20, which is dangerously low! They couldn’t wake her up and had to pump glucose into her IV. Idiots. She came home yesterday afternoon and she’s doing okay, poor thing. I’m trying to get her and the boys to come over for supper on Sunday.
It’s been a crazy week and I’m grateful not to have much going on this weekend.